The IVR that calls the customer and turns into WhatsApp on the key pressed
The system calls, plays the message with an option menu and, when the customer presses a key, immediately fires a template into their WhatsApp — with the conversation already open in customer service.
What you get
- Key menu during the call
- A key fires a WhatsApp template
- A key fires an automatic task
- Voice generated by AI (female and male)
- Real pauses and speaking tone in the text
- A library of reusable audio files
- A/B testing with up to 10 versions
- Caller ID defined by you
- Campaigns scheduled by time window
- Extra attempts for whoever did not answer
- Up to 10 simultaneous calls
- Voicemail detection
- Live campaign monitoring
- Conversion funnel and the gap in the message
- Cost and minutes per call
- Recorded calls
- Confirmation audio after the choice
Veja a campanha do começo ao resultado
Você monta a campanha em uma tela só
Escolha a URA com a mensagem gravada, a lista de contatos, o dia e a hora de começar. Defina os horários em que a plataforma pode ligar, quantas vezes tenta de novo quem não atendeu e, se quiser, teste duas versões do áudio para ver qual converte mais.
Acompanhe as ligações acontecendo
A barra mostra quanto da lista já foi ligado e a que horas a campanha deve terminar. Em tempo real você vê quantas ligações estão no ar, quantas foram atendidas, quantas pessoas apertaram a tecla e em que momento do áudio elas desligam.
O painel mostra o que cada campanha rendeu
Ligações e atendidas por dia, o funil de quem atendeu até quem apertou a tecla, quais teclas foram mais usadas e a conversão de cada campanha e de cada áudio. Você descobre qual mensagem funciona e repete o que deu certo.
Talking to a lot of people by phone is expensive
The agent spends the day dialing number after number and hits voicemail, busy signals and wrong numbers.
The old voice blast talks and disappears: the customer listens, gets interested and has nothing to do next.
Nobody knows whether the message holds the person or whether they hang up in the first seconds.
A campaign scheduled with no balance, or with the wrong number on the display, is only discovered after the damage.
The customer key press becomes a WhatsApp message
It is the IVR in reverse: the company is the one calling. The message plays ("press 1 to receive the proposal, 2 to talk to an agent"), the customer answers with the keypad and the key fires a WhatsApp template to their number or an automatic task in the system. The confirmation audio plays and the call ends by itself.
Optional module, released after a review of the operation, added to the monthly fee. Call minutes are paid separately, with credits added directly in the platform.
O que a sua empresa ganha
Milhares de contatos no mesmo dia
A plataforma liga sozinha para a lista inteira, sem ocupar ninguém da equipe.
Só fala com quem tem interesse
O operador recebe apenas quem ouviu a mensagem e apertou a tecla.
Mensagem testada com números
O teste de duas versões do áudio mostra qual converte mais, sem achismo.
Common questions
Does the WhatsApp message arrive right away?
Yes. The key pressed fires the configured template immediately, still during the call, and the conversation stays open in customer service.
Do I need to record the audio in a studio?
No. You write the text and the system generates the voice with AI, female or male. The audio files stay in a library to be reused.
How many calls go out at the same time?
Up to 10 simultaneous calls, respecting the line limit contracted for your operation.
How is it charged?
The module adds to the monthly fee and call minutes are paid separately, with credits added directly in the platform. With no balance, the campaign is not even scheduled.
Can I tell whether the message is working?
Yes. The report shows the average listening time, at which second people hang up and how many listened to everything without pressing a key.
Receba agora uma ligação da nossa IA
Digite o seu celular: a nossa IA liga na hora, de um número com o mesmo DDD que o seu, e mostra como a CINNDI funciona.
Want to see this running in your operation?
Our team shows the platform working with your own case, no fluff.